Have you ever found yourself in this scenario?
You have recently sent your daughter hundreds of miles away to the east coast to begin her freshman year of college. One afternoon you receive a phone call from her only to be informed she is sitting along a roadside, has blown a tire, and has no idea where to go, what to do, what she needs, and who she can call on for help.”
This scenario is a real life situation experienced by an actual Best-One customer. Let’s find out why choosing Best-One was the right move for this customer.
A Network of DealersThe Best-One Tire & Service® Group is made up of a partnership of over 250 locations located throughout the Eastern half of the United States. This group of stores has joined forces to provide our customer base with great service, a familiar name they can trust and many convenient locations.
The customer in this scenario, a concerned parent, decided to pick up the phone and call his local Best-One store. He explained to the sales specialist his situation, and asked if Best-One could help. Upon hearing the concerned parent’s predicament, the Best-One team member immediately located the Best-One location closest to the customer’s daughter hundreds of miles away. With a simple phone call, the Best-One location nearest the customer’s daughter was notified of the situation and assisted the customer’s daughter.
At Best-One, we are about taking care of our customers. Our philosophy is that a customer should be able to walk into a location in Indianapolis, IN or Sturgis, MI and get the same level of unsurpassed service at either location. It is important for our customers to know if they are driving down the road and in need of assistance, a visible Best-One sign in the distance is a sure sign that help is just ahead.
Next time you have to decide where you will be getting your tire or automotive service performed, remember the satisfied customer you met at the start of this article, and let us add your story to the list of those who decided to “Choose Best-One!”
- By Lindsey Beer, Best-One Tire & Service Expert Panelist